Customer Undertaking – RLACS
By registering on the RLACS platform and booking services through our app, you (“the Customer”) agree to the following terms and conditions:

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1. Service Confirmation & Completion
• Once a handyman accepts and completes a job, the Customer is responsible for confirming the service through the RLACS app.
• Any issues with the job must be reported to RLACS within 15 days of completion. After this period, RLACS will not be liable for further claims.

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2. Materials & Warranties
• If parts, tools, or materials are purchased for a job, the Customer must retain the receipt for warranty purposes.
• If the handyman purchases materials, the Customer must request the receipt directly from the handyman.
• RLACS is not responsible for any manufacturer or supplier warranties related to such materials.

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3. Job Timeline & Termination
• If a job is not completed within the mutually agreed timeline, the Customer has the right to terminate the contract and hire another handyman.
• Cancellation after acceptance is only allowed if the handyman cancels. If the Customer cancels without valid reason, a $100 service fee will be charged.

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4. Payments & Disputes
• All payments must be made through the RLACS app only.
• Cash transactions are strictly prohibited. If a Customer chooses to transact in cash, RLACS will not be responsible for the handyman’s conduct, work quality, or refunds.
• Once a job is marked complete and payment is released, the Customer cannot directly dispute the payment.
• If the Customer submits a formal complaint with evidence and it is proven that the handyman failed to deliver, RLACS may recover the disputed amount from the handyman. A refund will only be issued after successful recovery.

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5. Prohibited Conduct
• If RLACS discovers that a Customer and Handyman agreed to bypass the platform and transact in cash, both accounts will be suspended and the associated address will be permanently blocked from future services.
• If any handyman requests cash or attempts to bypass the platform, the Customer must immediately report this to RLACS.

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6. Liability
• RLACS serves as a technology platform connecting Customers with independent service providers.
• RLACS does not employ, supervise, or control handymen and is not liable for their conduct.
• Customers are solely responsible for ensuring access, safety, and proper supervision at their property during service.

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7. Complaints & Resolution
• Complaints must be submitted within the stipulated time frame depending on the service type:
o Standard repairs/maintenance: within 15 days.
o Large projects/installations: within 30 days.
• RLACS will mediate disputes but final resolution depends on evidence and recovery from the handyman.

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8. Safety & Access
• Customers must provide safe, legal, and timely access to the service location.
• RLACS and handymen are not responsible for damages caused by unsafe premises, faulty wiring/plumbing, or undisclosed hazards.

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9. Platform Usage
• The Customer agrees not to misuse the RLACS platform for fraudulent bookings, harassment of handymen, or attempts to bypass payment systems.
• Any violation may result in account suspension and legal action.