Handyman Undertaking – RLACS

By registering as a service provider (“Handyman”) on the RLACS platform, you agree to the following terms and conditions:

1. Verification & Account Responsibility

• Handyman must provide valid ID, business license, Social Security or Tax ID, photo, and bank account details during registration.
• Providing false, expired, or misleading documents may result in immediate suspension.
• Handyman is solely responsible for keeping account and banking information accurate and up to date.

2. Job Acceptance & Completion

• Once a job is accepted, the Handyman must complete it within the mutually agreed timeline.
• Partial job payments will not be made. Payment is only released once the job is fully completed and confirmed by the Customer.
• If the Handyman cancels the job before completion, no payment will be issued, regardless of partial work performed.
• Repeated cancellations or non-completions may result in account suspension or permanent removal from the RLACS platform.

3. Materials & Warranties

• If the Handyman purchases materials on behalf of the Customer, they must provide original receipts to the Customer for warranty purposes.
• Handyman cannot claim responsibility for manufacturer defects but must ensure the Customer receives proper documentation.

4. Payments & Platform Use

• All payments must be processed through the RLACS app only.
• Cash transactions with Customers are strictly prohibited.
• If a Handyman bypasses the RLACS platform for payment:
• The Handyman’s account will be suspended.
• All pending earnings will be forfeited.
• The Customer’s service address will be blocked for future jobs.

5. Disputes & Refunds

• If a Customer files a valid complaint with evidence that work was not completed properly, RLACS may withhold or recover payment from the Handyman.
• Refunds to Customers will only be processed once recovery is made from the Handyman.
• Handyman agrees to cooperate fully with RLACS in all investigations and dispute resolutions.

6. Liability & Conduct

• Handymen are independent service providers, not employees of RLACS.
• Handyman is fully responsible for the quality of work, safety practices, tools, and behavior on site.
• Any negligence, damage, or misconduct will be the sole responsibility of the Handyman.

7. Prohibited Actions

• Offering or requesting cash payments from Customers.
• Encouraging Customers to bypass RLACS.
• Using abusive language, harassment, or unprofessional conduct.
• Accepting jobs outside of license/skill qualifications.

8. Complaints & Resolution

• If a Customer reports poor service, Handyman must provide a response and supporting evidence within 5 business days.
• Failure to respond may result in automatic resolution in favor of the Customer.

9. Safety & Access

• Handyman must ensure proper safety practices while performing jobs.
• Handyman must refuse unsafe work conditions and immediately report hazards to the Customer.
• RLACS is not responsible for damages caused by unsafe work practices or unauthorized activities by the Handyman.

10. Platform Integrity

• Handyman agrees not to misuse the RLACS app for fraudulent activities, false bookings, or attempts to manipulate rankings/reviews.
• Violations may result in suspension, legal action, and recovery of losses.

Emergency Consultation Undertaking – RLACS

By requesting an emergency consultation call through RLACS, the Customer agrees to the following terms and conditions:

1. Consultation Fee & Payment

• Each emergency consultation call is charged at $30 per 30-minute session.
• By clicking “Start Call” or “Connect Now,” the Customer authorizes RLACS to automatically charge $30 to their registered payment method.
• Charges are applied immediately upon call initiation, regardless of call duration or outcome.

2. Nature of Service

• Emergency consultation is a virtual advisory service only.
• Handymen or consultants will provide guidance and suggested steps based on the information provided by the Customer.
• No guarantee is made that the problem will be fully resolved during or after the call.
• RLACS and its consultants are not responsible for damages, losses, or further costs arising from advice provided.

3. Non-Refundable Fee

• The $30 consultation fee is non-refundable under all circumstances, including but not limited to:
• Customer ends the call early.
• Suggested advice does not resolve the issue.
• Customer later chooses to hire a physical handyman.
• Technical issues on the Customer’s side (network, phone battery, etc.).

4. Customer Responsibility

• The Customer is solely responsible for following or not following the advice provided.
• If unsafe conditions exist (e.g., exposed wiring, leaking gas, major water damage), the Customer must immediately contact licensed emergency services.
• RLACS does not provide services that fall under the scope of 911.
• In the event of fire, medical emergencies, personal injury, or life-threatening hazards, the Customer must call 911 directly and not rely on RLACS.
• RLACS consultants cannot be held liable for injuries, property damage, or additional costs resulting from Customer actions.

5. Disputes & Chargebacks

• By accepting these terms, the Customer waives the right to dispute or reverse the $30 charge through their bank, card provider, or payment service.
• In case of fraudulent disputes or chargebacks, RLACS reserves the right to suspend the Customer’s account and recover the fee along with any associated costs.

6. Call Conduct

• Customers must provide accurate information during the call.
• Abuse, harassment, or misuse of the service will result in immediate termination of the call without refund and may lead to account suspension.

7. Platform Limitation

• RLACS is a technology platform, not an employer of the consultants.
• Consultants are independent providers offering advisory services.
• RLACS’s role is limited to facilitating the call and processing payments.

✅ This refined version now clearly states that 911-related emergencies are excluded and directs customers to call emergency services for fire, injury, or life-threatening situations.

Would you like me to now draft a 1–2 sentence popup disclaimer (for inside the app before starting the call) that highlights the $30 fee, no refunds, and the 911 exclusion — so customers must check “I Agree” before calling?